At Mousumi Cosmetics, customer satisfaction is our priority. We understand that sometimes a return or exchange may be necessary. Below is our return and refund policy to ensure a smooth and fair process for both parties.
- Eligibility for Returns
We accept returns only under the following conditions:
If a customer receives a wrong product, they must provide proof to our delivery personnel.
If a product is damaged or defective upon delivery, the customer must provide valid proof (photo or video) to initiate a return.
Return requests must be submitted within 14 days of receiving the product.
- Non-Returnable Items
The following items are not eligible for return:
Sale items (discounted or promotional products).
- Exchange Policy
We do not offer refunds, only exchanges.
If the return request is approved, the customer will receive a replacement of the same product.
- Return Process & Delivery Charges
Customers can request a return via website chatbox, email, or customer care number.
The delivery charge for returns will be decided based on the situation:
If the mistake is on our part (wrong product sent), we will cover the return shipping cost.
If the customer is returning for another valid reason, they must bear the return shipping cost.
Once the return is approved, the exchange process will be completed within 14 days.
- How to Request a Return?
To request a return, customers must:
Contact us through chatbox, email, or customer care number.
Provide proof (photo or video) of the wrong/damaged product.
Wait for confirmation from our support team.
- Complaints & Support
If you have any complaints regarding our return and refund policy, please reach out to us via:
Website chatbox
Customer care number
Thank you for shopping with Mousumi Cosmetics! We are here to ensure you have the best experience. 💖